Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: new, unused, uninstalled, with tags, and in its original packaging. The product and packaging must be free from signs of use, wear, installation, damage, or alteration. You’ll also need the receipt or proof of purchase.

All returned items are subject to inspection. Returns that show signs of use, wear, installation, damage, alteration, or that are not in their original packaging may be denied.

Approved returns are subject to a 25% restocking fee, which will be deducted from the refund. This fee does not apply when we confirm that an item was defective or damaged when received, or that we shipped the wrong item.

To start a return, contact us at sales@hydrohitch.com. Please note that returns must be sent to the following address:

271 Old Colony Road
Eastford, CT 06242
USA

If your return is accepted, we’ll provide instructions on how and where to send your package. Return shipping costs are the customer’s responsibility. If we provide a prepaid return shipping label for convenience, the cost of that label will be deducted from your refund. Items sent back to us without first requesting and receiving return authorization will not be accepted.

You can always contact us with any return questions at sales@hydrohitch.com.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned due to the nature of flushing and flow-testing conditions (such as all types of gauges, pitot tubes, and similar items), or custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on clearance items.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund was approved. If approved, the 25% restocking fee and any prepaid return shipping label cost will be deducted, when applicable, and the remaining refund will be issued automatically to your original payment method within 10 business days. Please remember that it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at sales@hydrohitch.com.